Ordering Info & Shop Policies
Hello and welcome to Nostalgems! Enjoy your little ramble around the store. Just before you're ready to order, please take time to read our store policies (I know, it's the boring but important bit).
- Store prices: Our prices are in US Dollars. For your convenience, you can view prices in the following currencies NZ Dollar, Australian Dollar, British Pounds, Canadian Dollars & Euros. Go to Currencies page to change currency.
- For payment, we accept all major credit cards which are processed through Paypal. If you wish to pay by credit card and do not have a Paypal account, then not to worry! You do not need a PayPal Account to pay for your items through PayPal. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
- Payment must be made in full and have cleared before the item is shipped.
- If you are having any issues with PayPal, please do not hesitate to contact us and we will attempt to assist you in anyway that we can.
- If you purchase something and change your mind before paying please let us know and we will cancel the transaction.
- We are located in New Zealand. Delivery within New Zealand is within 7-10 days. Delivery to the USA and other countries takes approximately 1-2 weeks.
- Packages may occasionally be delayed by customs, this is out of our control and we request that you factor this eventuality into the delivery time. It does not happen often, but it can happen.
- If you have not received your order within the delivery time, please contact us and we will do our best to resolve the problem.
Exchanges & Returns
- If you are unhappy with your order for any reason please contact us within 7 working days of receiving your package. We will do our best to resolve the problem quickly.
- Refunds and exchanges are taken on a case-by-case basis.
- Are you a store owner or craft seller? Talk to us as we can do wholesale orders.
- Sorry we do not accept consignment offers.